This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
COVID-19 represents a large and sudden exogenous shock to the world. The pandemic itself and the measures being undertaken to slow its pace and effect have short, medium, and long-term impacts on the problem of modern slavery. We have formulated res...Read More
Currently the world is going through an unprecedented health, social, human and economic crisis due to the pandemic caused by the disease COVID-19, catalogued even as the greatest economic and social challenge facing humanity since the Great Depress...Read More
This statement has been written in accordance with the requirements of the UK Modern Slavery Act 2015. This is IHG’s fifth Modern Slavery Statement and reflects the progress IHG has made during the financial year (January – December) 2020. The s...Read More
This briefing builds on the understanding that labour exploitation is part of a spectrum ranging from labour compliance through to labour law violations, culminating at extreme exploitation in the form of forced labour. Research by FLEX and others s...Read More
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