This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
Currently the world is going through an unprecedented health, social, human and economic crisis due to the pandemic caused by the disease COVID-19, catalogued even as the greatest economic and social challenge facing humanity since the Great Depress...Read More
In responding to COVID-19 many have adopted the rallying cry of "we are all in this together." But the stark reality is that we are not. Millions of vulnerable workers do not have access to COVID-19 testing, health care, sick leave or the physical o...Read More
Children are not the face of this pandemic. But they risk being among its biggest victims. While they have thankfully been largely spared from the direct health effects of COVID-19 - at least to date – the crisis is having a profound effect on the...Read More
Written by Jonathan Todres and Angela Diaz. The coronavirus disease 2019 (COVID-19) pandemic has not only revealed inequities, it has also exacerbated them. Already-vulnerable populations are bearing the brunt of the health impacts of COVID-19 an...Read More
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