This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
Migration is not a new phenomenon in India. People have moved across the length and breadth of the country for various reasons, including work. Today, India has a burgeoning urban population, which contributes to about 63% of India’s GDP. A large ...Read More
This brief is part of a series highlighting how we can leverage the commitments governments have made to guarantee human rights to steer us towards a just recovery from the COVID-19 pandemic. The pandemic response has demanded a greater role for ...Read More
COVID-19 as an immediate cause of economic pressures is likely to be time limited. It is therefore important that adequate continuity planning is in place which allows businesses to recover quickly and effectively when demand recovers. Jobs, and the...Read More
This report analyses the labour conditions of migrant workers in the EU in the context of the COVID-19 epidemic. By looking at the prevalence of temporary contracts, the position in the income distribution and the likelihood that jobs can be conduct...Read More
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