This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
This brief is part of a series highlighting how we can leverage the commitments governments have made to guarantee human rights to steer us towards a just recovery from the COVID-19 pandemic. The pandemic response has demanded a greater role for ...Read More
The 21-day lockdown has inadvertently exposed the extreme vulnerability of migrant workers in India. The construction sector contributes to around 9% of the country's GDP and employs the highest number of migrant workers across India with 55 million...Read More
This paper reflects on the implications of the Coronavirus (COVID-19) pandemic on modern slavery risks in supply chains. We first reason that the global supply and demand shock resulting from COVID-19 exacerbates workers’ vulnerability to modern s...Read More
As indicated by revised figures providing additional details on the scope of countries’ workplace closure policies, 94 per cent of the world’s workers are living in countries with some sort of workplace closure measures in place. Although more a...Read More
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