This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
The Covid-19 pandemic has once again exposed the fragility of global supply chains and the enormous risks to human and labour rights in a highly interconnected global economy that is not governed by the rule of law. With the global drop in dema...Read More
COVID-19 represents a large and sudden exogenous shock to the world. The pandemic itself and the measures being undertaken to slow its pace and effect have short, medium, and long-term impacts on the problem of modern slavery. We have formulated res...Read More
This note provides preliminary guidance for practitioners and policy makers on key issues to consider in ensuring access to justice in the context of the COVID-19 crisis. It is divided into three sections, Preparation, Response and Recovery. While t...Read More
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