This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The International Labour Organization maintains a system of international labour standards (ILS) aimed at promoting opportunities for all to obtain decent and productive work, in conditions of freedom, equity, security and dignity. International lab...Read More
Written by Cristian Eduardo and Shobana Powell. The purpose of this guide is to empower survivors and service providers with psychoeducation on how COVID-19 might be particularly triggering for survivors of human trafficking, but we acknowledge t...Read More
COVID-19 as an immediate cause of economic pressures is likely to be time limited. It is therefore important that adequate continuity planning is in place which allows businesses to recover quickly and effectively when demand recovers. Jobs, and the...Read More
The latest Migration and Development Brief provides a prognosis of how the ongoing COVID-19 pandemic might affect global trends in international economic migration and remittances in 2020 and 2021. The economic crisis induced by COVID...Read More
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