This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The United Nations declared 2021 the International year for the Elimination of Child Labour, an effort to eradicate this form of abuse and exploitation, a milestone in reaching the Sustainable Development Goal target 8.7. Worldwide, an estimated 152...Read More
Data on the Number of people referred to the National Referral Mechanism (NRM) as potential victims of modern slavery in the UK has increased year-on-year. The number for referrals rose by 36% from 2017 2018 and buy for their 52% in 2019 the second ...Read More
Since its emergence in December 2019, it has been very clear that the threat posed by COVID-19 to public health would also be a threat to the world of work. Workplace closures and other measures necessary to curb the spread of the virus have wreaked...Read More
The COVID-19 pandemic is exposing just how fragile the protection and prevention framework on modern slavery is, despite progress in recent years resulting from a new focus, marked particularly by a drive toward national anti-slavery legislation. ...Read More
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