This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The last two decades have seen significant strides in the fight againstchild labour. But the COVID-19 pandemic poses very real risks ofbacktracking.Positive trends may falter, and child labour may worsen,especially in places where it has remained re...Read More
The COVID-19 pandemic poses significant challenges to governments, societies, businesses and individuals. As the outbreak worsens, migrant workers as a vulnerable group in international supply chains face increased health risks due to lack of health...Read More
The ILO’s Flagship International Program on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The program has developed business continuity plans t...Read More
This tracker and the underlying analysis are provided by the Worker Rights Consortium (WRC) in association with the Center for Global Workers’ Rights (CGWR) at Pennsylvania State University. This online tracker analyses the response made by di...Read More
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