This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.

Disconnected: The COVID-19 Pandemic & call centre workers‘ rights in Tunisia & Morocco- Business & Human Rights Centre, 2020 DOWNLOAD

post

page

attachment

revision

nav_menu_item

custom_css

customize_changeset

oembed_cache

user_request

wp_block

wp_template

wp_template_part

wp_global_styles

wp_navigation

wp_font_family

wp_font_face

acf-taxonomy

acf-post-type

acf-field-group

acf-field

ai1ec_event

exactmetrics_note

No Worker Left Behind: Protecting Vulnerable Workers from Exploitation During and After the COVID-19 Pandemic
COVID-19 resourcesPublications

This briefing builds on the understanding that labour exploitation is part of a spectrum ranging from labour compliance through to labour law violations, culminating at extreme exploitation in the form of forced labour. Research by FLEX and others s...Read More

Information for seasonal agricultural workers from the European Economic Area on your rights and support whilst in Scotland
COVID-19 resourcesGuidance

This leaflet aims to inform agricultural workers from the EuropeanEconomic Area1 in Scotland of your rights and what you can do if youthink your rights are not being protected. It also sets out what youshould do to keep yourself and others safe duri...Read More

TAGS:
Crime and Contagion: The impact of a pandemic on organized crime
COVID-19 resourcesStandards & Codes of Conduct

The fallout of the COVID-19 pandemic is having profound impacts on society and the economy, and it will also influence and shape organized crime and illicit markets. The institutional response to the pandemic and the consequent reshaping of socio-ec...Read More

TAGS: Global
The Public Health Impact of Coronavirus Disease on Human Trafficking
COVID-19 resourcesPublications

Written by Jordan Greenbaum, Hanni Stoklosa, and Laura Murphy. The global pandemic of severe acute respiratory syndrome coronavirus exacerbates major risk factors for global human trafficking. Social isolation of families and severe economic dis...Read More