This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
Cybercriminals have been among the most adept at exploiting the COVID-19 pandemic for the various scams and attacks they carry out. With a record number of potential victims staying at home and using online services across the European Union (EU) du...Read More
This information sheet provides guidance for entities about how to reduce the risk of vulnerable workers in their operations and supply chains becoming exposed to modern slavery as a result of the novel coronavirus (COVID-19) pandemic. This informat...Read More
This note provides preliminary guidance for practitioners and policy makers on key issues to consider in ensuring access to justice in the context of the COVID-19 crisis. It is divided into three sections, Preparation, Response and Recovery. While t...Read More
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