This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The International Labour Organization maintains a system of international labour standards (ILS) aimed at promoting opportunities for all to obtain decent and productive work, in conditions of freedom, equity, security and dignity. International lab...Read More
The COVID-19 pandemic has affected countries and people globally; it has also exacerbated existing disadvantages, poverty and vulnerabilities. The initial measures to contain the health crisis have not always considered those most vulnerable and aff...Read More
In Cambodia, the COVID-19 pandemic has resulted in widespread job suspensions and losses, and substantial reductions of income for workers and their families. By June 2020, as many as 234 factories in the manufacturing sectors (garment, footwear and...Read More
This checklist should serve as inspiration, and our recommendations must only be applied if in accordance with the regulations provided by local health authorities and governments. The check list is not a stand-alone tool, but should be used in conj...Read More
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