The global spread of COVID-19 has prompted unprecedented measures to contain the virus, including the temporary shutdown of business and widespread restrictions on movement. Around the world, travel plans and workplaces have been disrupted and work habits changed. Yet throughout the pandemic, it has been business as usual for some offshore call center agents in Tunisia and Morocco, who continued handling calls and queries on behalf of multinational companies to serve the needs of clients and customers abroad. This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus. Similar concerns have been reported in other parts of the world, including South Korea, the US and Brazil, underscoring the endemic, transnational nature of these risks, which have long been a reality for many call center workers. The briefing also outlines recommendations for companies to address these

Disconnected: The COVID-19 Pandemic and Call Center Workers‘ rights in Tunisia and Morocco - Business and Human Rights Resource Centre, 2020 DOWNLOAD

post

page

attachment

revision

nav_menu_item

custom_css

customize_changeset

oembed_cache

user_request

wp_block

wp_template

wp_template_part

wp_global_styles

wp_navigation

wp_font_family

wp_font_face

acf-taxonomy

acf-post-type

acf-field-group

acf-field

ai1ec_event

exactmetrics_note

National Hotline 2018 Louisiana State Report
Graphics & InfographicsPublications

The data in this report represents signals and cases from January 1, 2018 through December 31, 2018 and is accurate as of July 25, 2019. Cases of trafficking may be ongoing or new information may revealed to the National Hotline over time. Consequen...Read More

Artificial Intelligence – Combating online sexual abuse of children
Publications

The rapid growth of digital technology has revolutionized our lives, transforming the way we connect and communicate. Internet access, mobile devices and social media are now ubiquitous, especially among children. Of the 4.5 billion people with acce...Read More

A Call to Action: Ending the Use of All Forms of Child Labour in Supply Chains
Publications

This report offers seven recommendations, such as developing incentives for businesses to thoroughly and continually monitor their supply chains for the use of child labour and forced labour, and to share best practices. It also recommends the Gover...Read More

The Global Slavery Index 2023
Publications

This edition of the Index highlights how fragile hard-won human rights still are throughout the world, and how in times of crisis — be it the COVID-19 pandemic, the growing climate crisis, or ongoing armed conflict — it is the world’s most vul...Read More

TAGS: