This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The ILO’s Flagship International Programme on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The programme has developed business continuity pla...Read More
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
This tracker and the underlying analysis are provided by the Worker Rights Consortium (WRC) in association with the Center for Global Workers’ Rights (CGWR) at Pennsylvania State University. This online tracker analyses the response made by di...Read More
As indicated by revised figures providing additional details on the scope of countries’ workplace closure policies, 94 per cent of the world’s workers are living in countries with some sort of workplace closure measures in place. Although more a...Read More
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