This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The COVID-19 outbreak has been affecting Asia since January 2020. It is now a global pandemic, with over 4.5 million cases detected in 168 countries and over 300,000 deaths globally as of 15 May 2020. Much of the world has implemented severe quarant...Read More
First, in January, when the transportation of raw materials from China to other garment producing countries was suspended, many factories were forced to close temporarily. The next wave hit as the pandemic spread to Europe and the United States (US)...Read More
According to the 2017 Global Estimates of Modern Slavery published by Alliance 8.7, 40.3 million people were estimated to be victim of modern slavery in 2016. Modern slavery is not defined in law and it is used as an umbrella term to refer to ‘sit...Read More
Employers and business play a vital role in protecting migrant workers and their communities during the COVID-19 pandemic. Many provide essential care, services and goods and, in doing so, rely heavily on their migrant workforce. This includes nurse...Read More
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