This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
This checklist should serve as inspiration, and our recommendations must only be applied if in accordance with the regulations provided by local health authorities and governments. The check list is not a stand-alone tool, but should be used in conj...Read More
The COVID-19 pandemic has required States to implement exceptional measures to curb the spread of the virus and to protect public health. While border restrictions or closure may be justified, exceptions are needed to safeguard basic rights, includi...Read More
On the surface, this statement may seem like just another contribution to the world of hyperbole. A Drug-free ASEAN by 2015 anyone? The difference here is that we are dealing with practices that the vast majority of people consider have no place in ...Read More
The new coronavirus (COVID-19) affects almost every area of people’s lives and economic activity and has led to a significant disruption of world trade. The current situation demonstrates how precarious our global systems of production and consump...Read More
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