This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
As indicated by revised figures providing additional details on the scope of countries’ workplace closure policies, 94 per cent of the world’s workers are living in countries with some sort of workplace closure measures in place. Although more a...Read More
Children are not the face of this pandemic. But they risk being among its biggest victims. While they have thankfully been largely spared from the direct health effects of COVID-19 - at least to date – the crisis is having a profound effect on the...Read More
The report provides an overview of how criminals adapt their misdeeds to the COVID-19 pandemic. It is based on information Europol receives from the EU Member States on a 24/7 basis and intends to support Member States’ law enforcement authorities...Read More
The novel Coronavirus has triggered a significant global crisis, with the harshest impacts being felt by the poor and working classes across the world. On the African continent, this ‘new’ pandemic encounters numerous other crises of climate hea...Read More
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