This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
This statement has been written in accordance with the requirements of the UK Modern Slavery Act 2015. This is IHG’s fifth Modern Slavery Statement and reflects the progress IHG has made during the financial year (January – December) 2020. The s...Read More
The International Labour Organization maintains a system of international labour standards (ILS) aimed at promoting opportunities for all to obtain decent and productive work, in conditions of freedom, equity, security and dignity. International lab...Read More
In Cambodia, the COVID-19 pandemic has resulted in widespread job suspensions and losses, and substantial reductions of income for workers and their families. By June 2020, as many as 234 factories in the manufacturing sectors (garment, footwear and...Read More
This brief is part of a series highlighting how we can leverage the commitments governments have made to guarantee human rights to steer us towards a just recovery from the COVID-19 pandemic. The pandemic response has demanded a greater role for ...Read More
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