This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The ILO’s Flagship International Programme on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The programme has developed business continuity pla...Read More
Series Brief 1: Cambodia (June 2020) Between the months of February and May 2020, more than 90,000 labor migrants returned to Cambodia as the Covid-19 pandemic caused mass business and industry closures in destination countries such as neighborin...Read More
The last two decades have seen significant strides in the fight againstchild labour. But the COVID-19 pandemic poses very real risks ofbacktracking.Positive trends may falter, and child labour may worsen,especially in places where it has remained re...Read More
Since its emergence in December 2019, it has been very clear that the threat posed by COVID-19 to public health would also be a threat to the world of work. Workplace closures and other measures necessary to curb the spread of the virus have wreaked...Read More
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