This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The COVID-19 pandemic has required States to implement exceptional measures to curb the spread of the virus and to protect public health. While border restrictions or closure may be justified, exceptions are needed to safeguard basic rights, includi...Read More
In November, world leaders from government and business will gather at the G20 Summit hosted by Saudi Arabia. A statement on the Summit released by the Saudi Arabia government speaks of “Empowering People” and addressing a global economy that ...Read More
The global spread of COVID-19 has prompted unprecedented measures to contain the virus, including the temporary shutdown of business and widespread restrictions on movement. Around the world, travel plans and workplaces have been disrupted and work ...Read More
The purpose of this brief is to provide an analysis of the near-term effects of the COVID‑19 pandemic on enterprises and workers engaged in trade and GSC-related activities and to explore the medium and long-term implications of the pandemic on su...Read More
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