This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
Currently the world is going through an unprecedented health, social, human and economic crisis due to the pandemic caused by the disease COVID-19, catalogued even as the greatest economic and social challenge facing humanity since the Great Depress...Read More
To promote “Safe Living in Dormitories”, this video informs employers and workers (particularly migrant workers) on steps that can be taken to prevent the spread of COVID-19 (and other viruses), keep common areas safe and ensure the well-being o...Read More
Victims of modern slavery are amongst the most vulnerable people in society. They face additional risks due to the COVID-19 outbreak, as a result of isolation, economic instability, and reduced access to support services. This publication covers:...Read More
This brief is part of a series highlighting how we can leverage the commitments governments have made to guarantee human rights to steer us towards a just recovery from the COVID-19 pandemic. The pandemic response has demanded a greater role for ...Read More
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