This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The global spread of COVID-19 has prompted unprecedented measures to contain the virus, including the temporary shutdown of business and widespread restrictions on movement. Around the world, travel plans and workplaces have been disrupted and work ...Read More
Asia Floor Wage Alliance (AFWA), an Asian labour-led global labour and social alliance, has been monitoring the impact of the COVID-19 pandemic on workers in garment-producing countries through ground reports from AFWA partners and allies in Cambodi...Read More
This brief is part of a series highlighting how we can leverage the commitments governments have made to guarantee human rights to steer us towards a just recovery from the COVID-19 pandemic. The pandemic response has demanded a greater role for ...Read More
The COVID-19 crisis has resulted in a surge in online distribution of child sexual abuse material (CSAM), which was already at high levels prior to the pandemic. The harm resulting from being a victim of this crime is severe, and every time a pictu...Read More
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