This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.

Disconnected: The COVID-19 Pandemic & call centre workers‘ rights in Tunisia & Morocco- Business & Human Rights Centre, 2020 DOWNLOAD

post

page

attachment

revision

nav_menu_item

custom_css

customize_changeset

oembed_cache

user_request

wp_block

wp_template

wp_template_part

wp_global_styles

wp_navigation

wp_font_family

wp_font_face

acf-taxonomy

acf-post-type

acf-field-group

acf-field

ai1ec_event

exactmetrics_note

Labor Migration in Asia: Impacts of the COVID-19 Crisis and the Post-Pandemic Future
COVID-19 resourcesGuidance

Since 2011, the Asian Development Bank Institute (ADBI), the OECD, and the International Labour Organization (ILO) have been collaborating to organize the Annual Roundtable on Labor Migration in Asia. The 10th anniversary of this event was marked in...Read More

TAGS: Asia
Sparkling Jewels, Opaque Supply Chains: Jewelry Companies, Changing Sourcing Practices, and Covid-19
COVID-19 resources

The Covid-19 pandemic has demonstrated the fragility of global supply chains and the vulnerability of people working at the bottom of these supply chains. In the mining sector, the pandemic has had devastating effects on workers and communities arou...Read More

Covid-19 Tracker: Which Brands are Acting Responsibly Toward Suppliers and Workers?
COVID-19 resourcesOnline Tools

This tracker and the underlying analysis are provided by the Worker Rights Consortium (WRC) in association with the Center for Global Workers’ Rights (CGWR) at Pennsylvania State University. This online tracker analyses the response made by di...Read More

ILO Standards and COVID-19 (coronavirus)
COVID-19 resourcesStandards & Codes of Conduct

The International Labour Organization maintains a system of international labour standards (ILS) aimed at promoting opportunities for all to obtain decent and productive work, in conditions of freedom, equity, security and dignity. International lab...Read More

TAGS: Global