This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
COVID-19 as an immediate cause of economic pressures is likely to be time limited. It is therefore important that adequate continuity planning is in place which allows businesses to recover quickly and effectively when demand recovers. Jobs, and the...Read More
Series Brief 1: Cambodia (June 2020) Between the months of February and May 2020, more than 90,000 labor migrants returned to Cambodia as the Covid-19 pandemic caused mass business and industry closures in destination countries such as neighborin...Read More
The United Nations declared 2021 the International year for the Elimination of Child Labour, an effort to eradicate this form of abuse and exploitation, a milestone in reaching the Sustainable Development Goal target 8.7. Worldwide, an estimated 152...Read More
The ILO’s Flagship International Programme on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The programme has developed business continuity pla...Read More
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