This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
In June 2019, the International Labour Organization’s (ILO’s) 187 member States adopted the ILO Centenary Declaration for the Future of Work, calling on the Organization to pursue “with unrelenting vigour its constitutional mandate for social ...Read More
This note provides preliminary guidance for practitioners and policy makers on key issues to consider in ensuring access to justice in the context of the COVID-19 crisis. It is divided into three sections, Preparation, Response and Recovery. While t...Read More
The COVID-19 crisis has and is still affecting economies and disrupting travel and tourism businesses worldwide. The situation is pushing many families further into poverty and making children more vulnerable to sexual exploitation. On World Tourism...Read More
The coronavirus pandemic and resulting government actions to stem the spread of the virus have severely changed the way people across the world work and live. For Jordan’s garment sector, the national curfew and shutdown of business activity force...Read More
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