This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.

Disconnected: The COVID-19 Pandemic & call centre workers‘ rights in Tunisia & Morocco- Business & Human Rights Centre, 2020 DOWNLOAD

post

page

attachment

revision

nav_menu_item

custom_css

customize_changeset

oembed_cache

user_request

wp_block

wp_template

wp_template_part

wp_global_styles

wp_navigation

wp_font_family

wp_font_face

acf-taxonomy

acf-post-type

acf-field-group

acf-field

ai1ec_event

exactmetrics_note

Red Light Refracted: Impacts of COVID-19 on Commercial Sexual Exploitation in Maharashtra
COVID-19 resources

This policy brief presents findings from a rapid assessment conducted to assess the multi-faceted impacts of the COVID-19 pandemic on commercial sexual exploitation in Maharashtra, India. NORC at the University of Chicago’s research addressed the ...Read More

Understanding the Effect of the COVID-19 Pandemic on Informal Apparel Workers in Bangladesh
COVID-19 resources

This briefing presents the results of a survey conducted with informal Ready-made Garment (RMG) workers in Bangladesh to assess their heightened vulnerabilities during the COVID-19 pandemic in relation to food security, debt, reduced employment, and...Read More

The Effect of COVID-19: Five Impacts on Human Trafficking
COVID-19 resourcesNews & Analysis

In June 2018, a coalition of global tech companies, civil society organizations, and international institutions jointly launched Tech Against Trafficking (TAT) https://techagainsttrafficking.org, a collaborative effort to support the eradication of ...Read More

A Policy Framework for Tackling the Economic and Social Impact of the COVID-19 crisis
COVID-19 resourcesStandards & Codes of Conduct

In June 2019, the International Labour Organization’s (ILO’s) 187 member States adopted the ILO Centenary Declaration for the Future of Work, calling on the Organization to pursue “with unrelenting vigour its constitutional mandate for social ...Read More

TAGS: Global