This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
This checklist should serve as inspiration, and our recommendations must only be applied if in accordance with the regulations provided by local health authorities and governments. The check list is not a stand-alone tool, but should be used in conj...Read More
Keeping workers safe needs to be top priority amongst both clothing brands, their suppliers and the worker representatives. To give targeted guidance on how to keep workers safe, we have developed this discussion sheet which, in combination with our...Read More
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
The 21-day lockdown has inadvertently exposed the extreme vulnerability of migrant workers in India. The construction sector contributes to around 9% of the country's GDP and employs the highest number of migrant workers across India with 55 million...Read More
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