This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.

Disconnected: The COVID-19 Pandemic & call centre workers‘ rights in Tunisia & Morocco- Business & Human Rights Centre, 2020 DOWNLOAD

post

page

attachment

revision

nav_menu_item

custom_css

customize_changeset

oembed_cache

user_request

wp_block

wp_template

wp_template_part

wp_global_styles

wp_navigation

wp_font_family

wp_font_face

acf-taxonomy

acf-post-type

acf-field-group

acf-field

ai1ec_event

exactmetrics_note

Leaving No-one Behind
COVID-19 resourcesGuidance

This is a guidance for policymakers, donors and business leaders to ensure that responses to Covid-19 reach victims of modern slavery and people vulnerable to slavery. With the effects on the global economy, the Covid-19 crisis is leading to wid...Read More

Situational Assessment of Labor Migrants in Asia: Needs and Knowledge During COVID-19
COVID-19 resourcesPublications

Series Brief 1: Cambodia (June 2020) Between the months of February and May 2020, more than 90,000 labor migrants returned to Cambodia as the Covid-19 pandemic caused mass business and industry closures in destination countries such as neighborin...Read More

TAGS: Asia
2020 Statement on Efforts to Combat Human Trafficking and Slavery in Our Business and Supply Chains
COVID-19 resourcesStandards & Codes of Conduct

This 2020 Statement on Efforts to Combat Human Trafficking and Slavery in Our Business and Supply Chains (the “Statement”) reflects Apple’s progress during 2020 and ongoing efforts to identify, mitigate, prevent, and remedy human trafficking, ...Read More

 ILO Monitor: COVID-19 and the World of Work. Fourth Edition: Updated Estimates and Analysis
COVID-19 resourcesPublications

As indicated by revised figures providing additional details on the scope of countries’ workplace closure policies, 94 per cent of the world’s workers are living in countries with some sort of workplace closure measures in place. Although more a...Read More

TAGS: Global