This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
This is a guidance for policymakers, donors and business leaders to ensure that responses to Covid-19 reach victims of modern slavery and people vulnerable to slavery. With the effects on the global economy, the Covid-19 crisis is leading to wid...Read More
The purpose of this brief is to provide an analysis of the near-term effects of the COVID‑19 pandemic on enterprises and workers engaged in trade and GSC-related activities and to explore the medium and long-term implications of the pandemic on su...Read More
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
Issara Institute recognizes worker voice as conveying the voices, experiences, and needs of workers, and channeling that voice into clear mechanisms committed to remediation and a rebalancing of power asymmetries between employers and workers. This ...Read More
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