This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The latest Migration and Development Brief provides a prognosis of how the ongoing COVID-19 pandemic might affect global trends in international economic migration and remittances in 2020 and 2021. The economic crisis induced by COVID...Read More
In June 2019, the International Labour Organization’s (ILO’s) 187 member States adopted the ILO Centenary Declaration for the Future of Work, calling on the Organization to pursue “with unrelenting vigour its constitutional mandate for social ...Read More
To promote “Safe Living in Dormitories”, this video informs employers and workers (particularly migrant workers) on steps that can be taken to prevent the spread of COVID-19 (and other viruses), keep common areas safe and ensure the well-being o...Read More
Keeping workers safe needs to be top priority amongst both clothing brands, their suppliers and the worker representatives. To give targeted guidance on how to keep workers safe, we have developed this discussion sheet which, in combination with our...Read More
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