This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The ILO’s Flagship International Program on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The program has developed business continuity plans t...Read More
This note provides preliminary guidance for practitioners and policy makers on key issues to consider in ensuring access to justice in the context of the COVID-19 crisis. It is divided into three sections, Preparation, Response and Recovery. While t...Read More
The COVID-19 outbreak has been affecting Asia since January 2020. It is now a global pandemic, with over 5.7 million cases detected in 168 countries and over 352,000 deaths globally as of 27 May 2020. Much of the world has implemented severe quarant...Read More
The COVID-19 pandemic poses significant challenges to governments, societies, businesses and individuals. As the outbreak worsens, migrant workers as a vulnerable group in international supply chains face increased health risks due to lack of health...Read More
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