This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
The ILO’s Flagship International Programme on the Elimination of Child Labour and Forced Labour (IPEC+) has ongoing operations in 62 countries, all of which are affected by the COVID-19 pandemic. The programme has developed business continuity pla...Read More
The COVID-19 outbreak has been affecting Asia since January 2020. It is now a global pandemic, with over 4.5 million cases detected in 168 countries and over 300,000 deaths globally as of 15 May 2020. Much of the world has implemented severe quarant...Read More
Millions of vulnerable workers in the garment industry have been laid off or have lost wages as a result of order cancellations and non-payment by apparel brands in the context of the COVID-19 pandemic. Recent reports from worker groups and media sh...Read More
The COVID-19 outbreak has been affecting Asia since January 2020. It is now a global pandemic, with over 5.7 million cases detected in 168 countries and over 352,000 deaths globally as of 27 May 2020. Much of the world has implemented severe quarant...Read More
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