This briefing summarizes some of the key human rights risks to workers in this sector, and considers the steps taken by ten call centers operating
in and six clients outsourcing services to Tunisia and/or Morocco to protect workers amidst the crisis. We found that the pandemic has exacerbated systemic risks of economic hardship, psychological strain – due to long
hours under constant surveillance, verbal abuse and stress – and introduced new risks linked to health hazards amid the virus.
Currently the world is going through an unprecedented health, social, human and economic crisis due to the pandemic caused by the disease COVID-19, catalogued even as the greatest economic and social challenge facing humanity since the Great Depress...Read More
Written by Cristian Eduardo and Shobana Powell. The purpose of this guide is to empower survivors and service providers with psychoeducation on how COVID-19 might be particularly triggering for survivors of human trafficking, but we acknowledge t...Read More
In June 2019, the International Labour Organization’s (ILO’s) 187 member States adopted the ILO Centenary Declaration for the Future of Work, calling on the Organization to pursue “with unrelenting vigour its constitutional mandate for social ...Read More
The exercise was done with some social workers from the field to understand their thoughts, feelings and unexpressed emotions using visual imagery. Sometimes verbalizing the internal emotional experience during a stressful period becomes difficult. ...Read More
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