In recent years, as high-profile stakeholder actions and consumer campaigns have increasingly shined an international spotlight on human rights issues in the palm oil sector, various frameworks and initiatives have emerged through which industry has sought to address these issues. This case study documents the journey of Verité analyzing Wilmar’s operations, identifying critical system gaps and risk sources, training the company to take more active control of its approach to risk management, and, importantly, closing the gap between practices in its own operations and those of its extended suppliers, highlighting the challenges faced, lessons learned, and good practices identified, as well as some key outcomes of the collaboration.