Having effective operational-level grievance mechanisms in place to systematically handle and resolve the grievances that arise helps to diffuse potential problems and provides channels for resolving issues that might otherwise escalate into protests, conflicts or legal disputes. They also provide an important tool to help companies assess the state of community relations and indicate where problems may arise. Investors understand this and are placing increasing emphasis on the need for robust grievance mechanism processes as part of their environmental, social and governance assessment of companies.

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The Equator Principles
GuidanceGood Practices

Large infrastructure and industrial Projects can have adverse impacts on people and on the environment. As financiers and advisors, we work in partnership with our clients to identify, assess and manage environmental and social risks and impacts in ...Read More

Recommendations: Protection of women human rights defenders at risk in migration contexts
GuidanceGood Practices

These recommendations focus on women human rights defenders at risk in migration contexts (hereinafter, migrant women human rights defenders)–that is, women, girls and gender-diverse persons of all ages who promote and protect the human rights of ...Read More

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Still Struggling: Migrant Construction Workers in Qatar During the Pandemic
Guidance

This report uses Qatar as a case study to examine how the global public health crisis affected destitute migrants in the Middle East and how employers and the government responded. It also makes a series of reform recommendations that would promote ...Read More

Business and human rights: A five-step guide for company boards
Guidance

The guide is for boards of companies in the United Kingdom. It sets out five steps boards should follow to satisfy themselves that their companies identify, mitigate and report on the human rights impacts of their activities. These steps will also he...Read More