Having effective operational-level grievance mechanisms in place to systematically handle and resolve the grievances that arise helps to diffuse potential problems and provides channels for resolving issues that might otherwise escalate into protests, conflicts or legal disputes. They also provide an important tool to help companies assess the state of community relations and indicate where problems may arise. Investors understand this and are placing increasing emphasis on the need for robust grievance mechanism processes as part of their environmental, social and governance assessment of companies.

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Communicating with children: A guide for working with children who have or may have been sexually abused
Guidance

Sexual abuse can be difficult to think about and to talk about: it can feel complex, emotional and even scary. You might worry about ‘getting it wrong’, having to have difficult conversations, ‘opening a can of worms’, and not know...Read More

Guidance: Child modern slavery and human trafficking
Guidance

These practice guidelines aim to provide an introduction to child modern slavery and human trafficking (MSHT) as a significant health and public health concern, and guidance on the role of paediatricians in addressing child MSHT. MSHT is a serious f...Read More

Evidence from Japanese companies assessment on human rights due diligence
Guidance

The Human Rights Council unanimously endorsed the UN Guiding Principles on Business and Human Rights (UNGPs) in 2011. More than 10 years later, this global standard for how business should respect human rights has driven some positive change. While ...Read More

Apparel and Footwear Benchmark Report 2021
Guidance

Workers in apparel supply chains are among the hardest hit by the Covid-19 pandemic. Even before the pandemic, workers had to survive on poverty wages; in the first three months of the pandemic alone, workers lost at least US$3 billion in income. Po...Read More