Having effective operational-level grievance mechanisms in place to systematically handle and resolve the grievances that arise helps to diffuse potential problems and provides channels for resolving issues that might otherwise escalate into protests, conflicts or legal disputes. They also provide an important tool to help companies assess the state of community relations and indicate where problems may arise. Investors understand this and are placing increasing emphasis on the need for robust grievance mechanism processes as part of their environmental, social and governance assessment of companies.

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VEGA Handbook: Children at Airports
Guidance

The handbook is the result of years of cooperation between Frontex, border guards, non-governmental agencies and international organisations such as United Nations High Commissioner for Refugees (UNHCR) and International Organization for Migration (...Read More

TAGS: Global
Guidance note on addressing the risks of trafficking in human beings related to the war in Ukraine and the ensuing humanitarian crisis
Guidance

With the unprecedented movement of people forced to flee Ukraine since the start of the war, 90% of whom are women and children, NGOs and media have sounded the alarm over suspected cases of human trafficking. Presumed victims have been detected, an...Read More

Protecting Migrant Workers During the COVID-19 Pandemic
COVID-19 resourcesGuidance

This policy brief provides information and identifies a number of key recommendations to assist governments and other stakeholders in designing COVID-19 policy responses that can help to ensure the protection of migrant workers, as well as to inform...Read More

Handbook on Initial Victim Identification and Assistance for Trafficked Persons
Guidance

The Task Force, which was established in 2016, is a multidisciplinary and cooperative consortium of 27 organizations with the mission to collectively advance anti-trafficking efforts in the Hong Kong SAR. The Handbook’s release follows the endorsem...Read More